Spotlight: WashU IT End User Experience and the Navigator Program
WashU IT’s mission is to provide an IT experience that leaves customers feeling confident, valued and understood. The priority is to deliver services and support that are transparent, seamless, and accessible. To put it simply: The promise is to provide technology to make the day easier, not harder. To help deliver on that promise, WashU […]
Research Service Finder tool — The starting point for storage, compute and more
Earlier this month, WashU IT launched the Research Service Finder, a new tool designed to help researchers easily navigate and access institutional resources. This tool is not limited to researchers. It can be used by anyone looking for storage services that fit their needs. The first part of this highly anticipated tool is the Data […]
Business Analysis made easier: Explore the new WashU IT BA guide
Great business analysis starts with understanding stakeholder needs, asking the right questions, and translating ideas into outcomes. Whether someone is new to WashU IT, or supporting a new type of initiative, or looking for the right resource, knowing where to start can take time. To make that easier, a new Business Analysis (BA) guide was […]
October IT All Hands set for Oct. 21, featuring WashU Police Leaders, CIO update
WashU IT’s monthly All Hands meeting will take place virtually from 3 to 4 p.m. CT on Wednesday, Oct. 21. WashU Police Chief Angela Coonce and Police Lt. Nicole Gentilini will present on the active threat training recently held on campus, along with the broader campaign tied to that effort. Interim Chief Information Officer Jen […]
WashU launches 2026 United Way Campaign
Washington University in St. Louis has launched its 2026 United Way Campaign, continuing the university’s annual effort to support the St. Louis region through United Way of Greater St. Louis. United Way of Greater St. Louis serves more than 1 million people, which is about 1 in 3 residents living in 16 counties in Missouri […]
Employee feedback shapes fall and winter engagement plans
WashU IT is planning a variety of employee engagement opportunities for this fall and winter based on feedback staff shared through the preferred activities survey conducted in late summer. Employees identified four areas they value most: communication and learning, social and team building, cross-functional collaboration, and wellness and giving back. Staff also expressed interest in […]
WashU IT’s Operating Model: Celebrating two years of progress and next steps
A message from Jen Stedelin, Interim Vice Chancellor for Technology and Chief Information Officer I hear a version of the same question from across our teams pretty often: what is our IT Operating Model, and why does it matter to the work I do every day? It’s a fair question — some of our four […]
WashU IT Operating Model update: Where key priorities stand
As WashU IT continues advancing the operating model, several key priorities are starting to show up in the way teams plan work, share information and support the university. These changes are meant to make daily work easier to understand and more consistent, whether employees are creating knowledge articles, managing incoming requests, tracking project work or […]
WashU compliance roundup: Code of Conduct training, flu vaccination policy and HIPAA refresher
Washington University in St. Louis has several compliance requirements underway this fall. Employees should complete the annual Code of Conduct training, adhere to the requirements of an updated influenza vaccination policy and finish a HIPAA refresher training course. IT staff and distributed IT partners across campus are asked to review the deadlines and requirements below. […]
IT Service Management and the Operating Model are focus of September ITSM Roundtable
The topic of the next Information Technology Service Management (ITSM) Roundtable is the interrelatedness of the IT Operating Model projects at WashU. The September roundtable session will be held on Friday, September 25, at 2:00 p.m. CDT. New Teams invitations have already been distributed and should be on calendars. During this session, attendees will explore […]