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The topic of the August Information Technology Service Management (ITSM) Roundtable is Service Configuration Management and the Configuration Management Database; an important ITSM practice focused on identifying, tracking, and maintaining accurate information about the configuration items that make up our IT services and the relationships between them. The next session will be held on Friday, […]

As part of the WashU IT Operating Model, WashU IT is proud to introduce the Project Portfolio Management Office Center of Excellence (PPMO CoE) . The goal is to maximize the value of IT projects through shared values and frameworks, transparent and effective governance, and resource optimization. This ensures that every project delivers the intended business value and contributes […]

The Software Asset Management (SAM) and Software Operations teams continue to strengthen software governance through enhanced security measures, streamlined renewal processes and improved license compliance.  Enhanced security arrives in January 2027  Beginning in January 2027, Nitro PDF and MATLAB will transition to Single Sign-On (SSO) using Active Directory security groups. This enhancement will strengthen user authentication, improve […]

As Washington University in St. Louis continues to expand its use of artificial intelligence and advance its technology strategy, Josh Edwards has stepped into an expanded leadership role as Executive Director of Enterprise AI and Architecture within WashU IT’s Academic and Administrative Technologies (AAT) organization.  In this role, Edwards will provide enterprise technical leadership for AI initiatives across the university, overseeing AI platforms, architecture, governance and production readiness. He will work […]

WashU IT employees have spoken, and the message is clear: Keep it small and casual.  That’s the headline finding from the WashU IT Connection and Giving Survey, which closed in July with 111 responses. The survey, part of the Employee Engagement Committee’s ongoing work under the FY27-28 Employee Engagement strategy, asked employees how they prefer to connect […]

WashU IT employees and distributed IT partners across campus are invited to attend the upcoming monthly IT All Hands meeting scheduled for Aug. 19.  First on this month’s agenda is featured speaker, Nathan Jacobs, PhD, who will discuss the ongoing collaboration and shared mission of the Digital Intelligence & Innovation Accelerator (DI2) and WashU IT. Jacobs serves as […]

The June WashU IT All Hands meeting featured an update on strategic university initiatives by Nichol Luoma, Executive Vice Chancellor for Enterprise Operations and Chief Operating Officer at Washington University in St. Louis, and details about the university’s response to the recent national Canvas cybersecurity breach delivered by Chief Information Security Officer Chris Shull.   In her […]

On June 30, all users of the Research Infrastructure Services (RIS) environment were assigned two required Workday tasks.   What:  To ensure everyone using the RIS environment meets the National Institutes of Health (NIH) requirements for controlled-access data, all RIS users must complete:   1. RIS User Attestation  2. Insider Threat Awareness Training (approximately 10 minutes)   Why:  This establishes compliance with NIST 800-171 security controls. RIS is […]

The topic of the next Information Technology Service Management (ITSM) Roundtable is Problem Management; an important ITSM practice focused on identifying and addressing the root causes of recurring IT issues. The roundtable session will be held on Friday, July 24, at 2:00 p.m. CDT.  New invitations from Teams were sent on June 30th and should be on everyone’s […]

WashU IT Platform Engineering is moving forward with a planned migration from VMware hypervisors to Microsoft Hyper-V hypervisors in the Private Cloud, reinforcing the department’s commitment to delivering affordable, reliable virtual server services for the university.  Initial testing has been completed successfully, and migration work is now underway. The transition is being managed carefully to […]