News & Events

Please see the below frequently asked questions regarding various service degradations impacting Microsoft products. Please Note: Frequently Asked Questions If you are trying to: Impacts Alternatives / Recommendations Send or receive email  Items are not being delivered or received.  Emails are not lost. Messages are expected to remain queued and will be delivered once service […]

WashU IT took the stage last week at the annual Researcher Forum and Expo, hosted by the Research Education and Information department. The event placed the spotlight on the tools, services and collaborations that advance research excellence across WashU, and WashU IT came ready to connect with the people driving that work.  Throughout the day, […]

Outlook includes several built-in features that can help reduce inbox clutter, improve organization and make it easier to stay on top of messages and meetings. Pin important messagesKeep high-priority emails at the top of your inbox by pinning them. This can be helpful for messages that need ongoing attention or serve as a frequent reference. […]

WashU IT’s mission is to provide an IT experience that leaves customers feeling confident, valued and understood. The priority is to deliver services and support that are transparent, seamless and accessible. To put it simply: The promise is to provide technology to make the day easier, not harder.  To help deliver on that promise, WashU […]

WashU IT and University Advancement are working together to develop technology solutions that help Advancement more effectively pursue its mission of securing the financial and human resources WashU needs to support teaching, research and community service. The partnership brings together University Advancement’s understanding of donor engagement, stewardship and communications with WashU IT’s expertise in data, […]

Earlier this month, WashU IT launched the Research Service Finder, a new tool designed to help researchers easily navigate and access institutional resources. This tool is not limited to researchers. It can be used by anyone looking for storage services that fit their needs.   The first part of this highly anticipated tool is the Data […]

AI tools are becoming part of everyday work, from drafting and summarizing content to brainstorming ideas and working with documents and data. As their use grows, it’s important to understand how to use them responsibly and where to turn for the tools and guidance available at WashU.  Start with the tools WashU provides. WashU offers […]

The IT Service Management Office has launched a new Workday Learning course designed to help WashU IT employees build a strong foundation in Knowledge Management. Knowledge Foundations is a short, eight-minute digital course for anyone who is new to Knowledge Management or would like a refresher. Based on the Knowledge Management training offered over the […]

Great business analysis starts with understanding stakeholder needs, asking the right questions and translating ideas into outcomes. Whether someone is new to WashU IT, or supporting a new type of initiative or looking for the right resource, knowing where to start can take time.  To make that easier, a new Business Analysis (BA) guide was […]

WashU IT’s monthly All Hands meeting will take place virtually from 3 to 4 p.m. CT on Wednesday, Oct. 21. WashU Police Chief Angela Coonce and Police Lt. Nicole Gentilini will present on the active threat training recently held on campus, along with the broader campaign tied to that effort. Interim Chief Information Officer Jen […]