WashU IT Staff Space

As part of the broader WashU AI portal revamp initiative led by the Digital Intelligence & Innovation (DI2) Accelerator and the Office of the Provost, the page with information about tools has been redesigned and expanded to better serve the university community as the central destination for guidance on AI tools and infrastructure available at […]

The topic of the August Information Technology Service Management (ITSM) Roundtable is Service Configuration Management and the Configuration Management Database; an important ITSM practice focused on identifying, tracking, and maintaining accurate information about the configuration items that make up our IT services and the relationships between them. The next session will be held on Friday, […]

As part of the WashU IT Operating Model, WashU IT is proud to introduce the Project Portfolio Management Office Center of Excellence (PPMO CoE) . The goal is to maximize the value of IT projects through shared values and frameworks, transparent and effective governance, and resource optimization. This ensures that every project delivers the intended business value and contributes […]

Beginning with September sessions, Microsoft 365 Platform team training offerings will move to Workday Learning, making it easier to find and register for courses in one familiar place. August training remains available through the Bookings page.  To find Microsoft 365 offerings in Workday Learning, filter for WashU learning content and search for “Microsoft.”  Current offerings include eight Microsoft Excel courses for a range of experience levels, from foundational skills to more advanced tools, and Hands-on Microsoft Forms.  Future offerings will include peer […]

The Software Asset Management (SAM) and Software Operations teams continue to strengthen software governance through enhanced security measures, streamlined renewal processes and improved license compliance.  Enhanced security arrives in January 2027  Beginning in January 2027, Nitro PDF and MATLAB will transition to Single Sign-On (SSO) using Active Directory security groups. This enhancement will strengthen user authentication, improve […]

WashU IT is overhauling how it manages technology services across campus, creating a simpler, faster and more transparent experience for faculty, staff, students and researchers.  The Operating Model Service Portfolio Management initiative replaces obscure technical jargon with a clear menu of services, explicit expectations and direct accountability. For the campus community, that means quicker troubleshooting, clearer communication and consistently reliable tech every day.  Real-World […]

The WashU IT Knowledge Management project, one of the top four initiatives identified in the WashU IT Operating Model, is going live on August 24.   To prepare for a successful launch, the Service Management Office is inviting all WashU IT knowledge content creators to attend one of the upcoming Knowledge Content Creator Training sessions.  Select a Date/Time to Register:   Wednesday, 8/12/26, 2-3 p.m.   Tuesday, […]

When people hear Strategic Portfolio Management (SPM), it is easy to assume it is primarily about executive dashboards or portfolio reporting. While SPM does provide valuable insights for planning and decision-making, it is equally focused on supporting the people who plan, manage and contribute to projects every day.  Whether submitting an idea, launching a project, managing resources or submitting weekly time, SPM provides a modern […]

As Washington University in St. Louis continues to expand its use of artificial intelligence and advance its technology strategy, Josh Edwards has stepped into an expanded leadership role as Executive Director of Enterprise AI and Architecture within WashU IT’s Academic and Administrative Technologies (AAT) organization.  In this role, Edwards will provide enterprise technical leadership for AI initiatives across the university, overseeing AI platforms, architecture, governance and production readiness. He will work […]

As part of WashU IT’s evolving AI strategy, the Optimization Initiative has been renamed Administrative AI.  This name better reflects the purpose of partnering with administrative units across the university to identify opportunities where artificial intelligence can simplify work, improve business processes, enhance services and increase organizational effectiveness.  While the name has changed, the goal of the ongoing initiative remains the same: to partner […]