How To | Information Technology | Washington University in St. Louis

Whether you’re getting started with new tools or looking to optimize your workflow, our resources are designed to guide you every step of the way. Make the most of offerings and services from WashU Information Technology. WashU IT offers direction in the form of guides, FAQs and videos to help you work more efficiently.

All How-To

Windows 11

Windows 11 is the latest Windows operating system, which manages the software, hardware, memory, and storage.

CommTrak

CommTrak is an application used by Project Mangers, Business Analysts, and/or Organizational Change Management (OCM) resources to track project-related communication and training activities.

Email and Calendars

Learn how to make the most of Outlook for email and calendaring at Washington University.

WashU Connect

Washington University users’ login ID and password for use of university systems.

Ardoq

Ardoq is a dynamic, data-driven tool for Enterprise Architecture and documentation.

Canvas

Online learning for students and faculty.

Confluence

Confluence is a collaboration tool used to organize work and as a document repository. This tool may be integrated with Jira.

Digital Faxing with Faxcom

A digital faxing solution that allows Washington University users to send faxes through the internet.

Email Client Setup

Washington University users can follow instructions to connect their email client or mobile device to their Office 365 email account.

Internet2

A community of U.S. and international leaders in research, academia, industry and government who create and collaborate via innovative technologies.

Microsoft Office for Android

Once you have downloaded the Microsoft Apps app for Android, you must activate it using your Office 365 account in order to enable full functionality. You can activate using the following steps:

Microsoft Office for Windows

To install Microsoft Office for Windows using your Office 365 account:

MyReservations (Archibus)

Room and resource reservation system for Washington University Medical School Campus facilities.

OneDrive for Business

OneDrive provides cloud file storage and collaboration for some Washington University users.

Printing

Washington University offers printing capabilities for university users through Shared IT Services.

RightSourcing’s Magnit Platform

Wand, RightSourcing’s vendor management system (VMS) platform, enables hiring managers to recruit, interview, and manage their contingent workforce.

Shared Service: Basic IT Bundle for Schools & Departments

WashU Shared IT Services allow you to take advantage of all WashU has to offer.

Telecommunication Services (Danforth)

Washington University IT VoIP (Voice over Internet Protocol) delivers voice communication over the internet.

Wired Network Registration Process

WashU Key How-To’s and FAQs

WashU Connect Guides for Washington University users.

Accessing Epic

The Electronic Health Record system for BJC and Washing University School of Medicine.

Enterprise Client Virtualization (Virtual Desktop)

Provides Washington University physicians and clinical staff a consistent desktop environment from any location, with a single login to access all of their applications.

Zoom

WashU Zoom best practices, tips, FAQ, support, training and resources.

Atlassian

WashU provides project management and collaborative tools through a suite of products, via Atlassian.

Box

WashU Box allows you to easily share and collaborate across the WashU campus, across the country, and around the world with a few simple clicks.

ClickUp

ClickUp is a project-management and collaboration software the is used by various areas of the University, including University Advancement and staff in the Chancellor’s Suite.

CyberArk FAQ

CyberArk is a leader in privileged access solutions. CyberArk patented vault technology over 22 years ago and offers a wide variety of credentials and secrets management with flexible automatic password rotation.

KnowledgeLake

KnowledgeLake document imaging allows for capturing, processing, and managing electronic images of paper and digital documents.

Email Forwarding

Washington University Faculty and Staff are strongly encouraged to not forward messages to external email services.

Emma for Mass Emailing

Emma a is a web-based email marketing tool for creating and delivering bulk or mass email communications.

Microsoft Office for iOS

Once you have downloaded the apps, you must activate them using your Office 365 account in order to enable their full functionality. You can activate using the following steps:

Microsoft Teams

Provides a collaborative platform for working together toward common goals through tools such as Conversations, Shared Files, Online Meetings, and Private Chat.

Office 365 Use Guidelines

Email Services Terms of Use Washington University in St. Louis (WashU) provides email.

Order a New Computer, Accessories, or Hardware Move

The WashU IT Depot team provides hardward for office work and work from home environments.

Qualtrics

A research survey suite available for Washington University faculty and staff through a university-wide site license.

ServiceNow

WashU IT uses the ServiceNow platform for its technology ticketing and IT asset management system.

Software for Faculty and Staff

There are different methods for acquiring software depending on if it is for a WashU or personal computer, and the software needed.

WashU 2FA How-To’s and FAQs

Enrollment Instructions for Washington University users.

Wireless Networks

State-of-the-art Cisco wireless controllers and access points (APs) offer speeds up to 1gbps in supported areas.

Connect

Instructions and information about connecting using WiFi, VPN and remote desktops, including WUSM-secure, Eduroam, and access to individual schools on campus.

Office for Home

Office 365 Pro Plus provides current faculty, staff, and students with access to download and activate Microsoft Office apps for computers and mobile devices.

Accessing Network Files From Off Campus

Learn how to access network files from off campus.

ATS Time Clock (AccuTime)

Washington University’s time keeping system.

Rooms Calendars

Not all University room calendars are in Office 365. For those that are, you can follow the instructions below to access and modify room calendars.

Refer to the Service Now Knowledge Base article Adding, Accessing, and Modifying Room Calendars.

Cloud Backup for Computers (Code 42 Crashplan)

A cloud solution offering secure, HIPAA-compliant file protection for Washington University users.

DocuSign

DocuSign enables Faculty, Staff, and Students at WashU to easily collect eSignatures on documents sent to collaborators and colleagues on campus and around the world.

Delay Delivery of Emails

When using the Outlook application that is installed on network computers (client), Washington University users can delay the delivery of individual emails or all emails that they send.

Interfolio

Interfolio for WUSM is a cloud-based software platform that offers academic institutions a range of services related to faculty hiring, promotion, tenure, and academic workflows. Interfolio is designed to streamline and simplify the often complex and paper-intensive processes involved in managing faculty personnel matters.