Order standard computers from the WashU IT Depot. You can add accessories and peripherals in the same place.
Faculty and Staff
For items not listed, including tablets, complete the Custom Client Hardware and Software form or Custom Hardware Accessories form.
Still not finding what you’re looking for? See the full ServiceNow catalog: Order a new computer, laptop or accessories.
To request hardware moved, please submit the Get Help Form in ServiceNow.
Information about and a guide on how to use ServiceNow can be found on the ServiceNow How To page.
Students
The Student Technology Services website provides the minimum and recommended specifications that laptops should meet, to provide a central location for specific requirements that the individual WashU schools may have, as well as to provide links to purchase specific models that meet those requirements.
Loaner Laptops
WashU IT teams have a limited number of loaner laptops that are available for departments to request for the following uses:
- Temporary laptop while their assigned device is being fixed
- Short-term loan request for travel or event
- Other usage approved by the WashU IT team
Note: loaner laptops available from the WashU IT team are for WashU Staff usage only. Requests for student, classroom, or other personnel use will not be fulfilled.
To request a loaner laptop, submit the Loaner Laptop catalog item in ServiceNow or call 314-933-3333. Please note that every request for a loaner is subject to review and approval by the WashU IT deskside team based upon the requested usage.
Due to COVID-19, the WashU IT teams temporarily allowed loaners to be requested for work from home purposes. This option is no longer available as that pool of loaners has been exhausted. We recommend that departments purchase new equipment through the ServiceNow catalog to meet their work from home needs.
If you pick up a loaner while on campus, you need to log on to it before you leave campus. Otherwise, you will need to contact support to log in your first time at 314-933-3333.
Depot News
AI tools guidance consolidated on the WashU AI portal
As part of the broader WashU AI portal revamp initiative led by the Digital Intelligence & Innovation (DI2) Accelerator and the Office of the Provost, the page with information about tools has been redesigned and expanded to better serve the university community as the central destination for guidance on AI tools and infrastructure available at […]
Join the next ITSM Rountable meeting
The topic of the August Information Technology Service Management (ITSM) Roundtable is Service Configuration Management and the Configuration Management Database; an important ITSM practice focused on identifying, tracking, and maintaining accurate information about the configuration items that make up our IT services and the relationships between them. The next session will be held on Friday, […]
PPMO Center of Excellence launches new resources for project delivery across WashU IT
As part of the WashU IT Operating Model, WashU IT is proud to introduce the Project Portfolio Management Office Center of Excellence (PPMO CoE) . The goal is to maximize the value of IT projects through shared values and frameworks, transparent and effective governance, and resource optimization. This ensures that every project delivers the intended business value and contributes […]
Microsoft 365 training moves to Workday Learning
Beginning with September sessions, Microsoft 365 Platform team training offerings will move to Workday Learning, making it easier to find and register for courses in one familiar place. August training remains available through the Bookings page. To find Microsoft 365 offerings in Workday Learning, filter for WashU learning content and search for “Microsoft.” Current offerings include eight Microsoft Excel courses for a range of experience levels, from foundational skills to more advanced tools, and Hands-on Microsoft Forms. Future offerings will include peer […]
SAM Update: Security enhancements, fall renewals and license compliance
The Software Asset Management (SAM) and Software Operations teams continue to strengthen software governance through enhanced security measures, streamlined renewal processes and improved license compliance. Enhanced security arrives in January 2027 Beginning in January 2027, Nitro PDF and MATLAB will transition to Single Sign-On (SSO) using Active Directory security groups. This enhancement will strengthen user authentication, improve […]
Faster support, less jargon: WashU IT streamlines campus tech experience
WashU IT is overhauling how it manages technology services across campus, creating a simpler, faster and more transparent experience for faculty, staff, students and researchers. The Operating Model Service Portfolio Management initiative replaces obscure technical jargon with a clear menu of services, explicit expectations and direct accountability. For the campus community, that means quicker troubleshooting, clearer communication and consistently reliable tech every day. Real-World […]
WashU IT Knowledge Management goes live August 24 – register for content creator training
The WashU IT Knowledge Management project, one of the top four initiatives identified in the WashU IT Operating Model, is going live on August 24. To prepare for a successful launch, the Service Management Office is inviting all WashU IT knowledge content creators to attend one of the upcoming Knowledge Content Creator Training sessions. Select a Date/Time to Register: Wednesday, 8/12/26, 2-3 p.m. Tuesday, […]
From strategy to execution: How ServiceNow SPM supports the work being done each day
When people hear Strategic Portfolio Management (SPM), it is easy to assume it is primarily about executive dashboards or portfolio reporting. While SPM does provide valuable insights for planning and decision-making, it is equally focused on supporting the people who plan, manage and contribute to projects every day. Whether submitting an idea, launching a project, managing resources or submitting weekly time, SPM provides a modern […]
Josh Edwards named Executive Director of Enterprise AI and Architecture
As Washington University in St. Louis continues to expand its use of artificial intelligence and advance its technology strategy, Josh Edwards has stepped into an expanded leadership role as Executive Director of Enterprise AI and Architecture within WashU IT’s Academic and Administrative Technologies (AAT) organization. In this role, Edwards will provide enterprise technical leadership for AI initiatives across the university, overseeing AI platforms, architecture, governance and production readiness. He will work […]
Administrative AI: New name for the WashU IT Optimization Initiative
As part of WashU IT’s evolving AI strategy, the Optimization Initiative has been renamed Administrative AI. This name better reflects the purpose of partnering with administrative units across the university to identify opportunities where artificial intelligence can simplify work, improve business processes, enhance services and increase organizational effectiveness. While the name has changed, the goal of the ongoing initiative remains the same: to partner […]