Learn how to make the most of Outlook for email at WashU.
Office 365 is a web-based email and calendar solution, so you do not need Microsoft Office installed on your computer to use it.
Select the “New Email” button, then use directory tools within Outlook for Mac to search for recipients.
When you delete an item from your Office 365 mailbox, it is moved to the Deleted Items folder. Items remain there for 365 days. After that, or if deleted again, they move to the Recoverable Items folder for 30 days. After leaving that folder, items are permanently deleted and cannot be recovered.
Follow the steps in KB0003510 – How to request and add a secondary mailbox to Outlook (Shared Mailbox) – All OS versions.
Existing archives from previous systems may appear in Outlook desktop. Users can move items between archive folders and their inbox. If the archive is no longer needed, contact support to have it removed.
Log in to Outlook Web Access using your WashU Key via the email portal (email.washu.edu/mail) to access folders
Update your display name through your account/profile settings (varies by user type and system integration).
Students manage FERPA privacy settings through Workday, which determines directory visibility and information sharing. Follow the steps in KB0202743 – How do I change my FERPA privacy settings?
Refer to KB0201002 – Microsoft Office for Home Installation and KB0001655 – How to Set up Office 365 Setup on Mobile Devices
Follow the steps in Microsoft’s Fix search issues by rebuilding your Instant Search catalog article.
Additional information can be found in the Microsoft Troubleshooting Outlook search issues article.
Distribution groups can be managed in Outlook Web Access if you are the owner.
Users should contact the WashU IT Service Desk by calling 314-933-3333, emailing ithelp@wustl.edu, or completing and submitting the Shared Mailbox or Distribution List catalog item in ServiceNow.
Follow the steps in Microsoft’s Send automatic out of office replies from Outlook.com or Outlook on the web article.
Refer to Microsoft’s Supported browsers for Outlook on the web and Outlook.com article.
Refer to the “File types blocked in Outlook” section of Microsoft’s Blocked Attachments in Outlook article.
Accounts are typically deactivated, and access is removed after departure (policy-based timeline).
Primary address is typically the @wustl.edu address.
Office 365 is the cloud-based service (email, calendar, collaboration tools), while Microsoft Office refers to desktop applications like Word, Excel, and PowerPoint.