The Email & Calendaring service, powered by Microsoft 365, provides reliable, cost-effective collaboration for Faculty, staff, students, and alumni.
Requirements & Considerations
- Access requires a student, faculty, staff, or alumni role and an activated WashU Key.
- Thunderbird and other IMAP/POP clients will not function for the Medical School Students, Faculty, and Staff.
Support
- For email and calendaring assistance, contact WashU IT Support.
Students, Faculty, and Staff
- 100GB email storage
- Distribution lists
- Email and calendar access via PC, Mac, mobile, and browser
- Microsoft Teams
- Office Pro Plus (up to 5 installs of Office suite)
- OneDrive for Business
- Shared mailboxes and calendars
- Spam filtering
Alumni
- 50GB email storage
- Email and calendar access via browser on PC, Mac, or mobile
- Spam filtering
Service Level Expectations (SLE)
The following table lists the service fulfillment target for each service request:
| Service Request | Fulfillment Target |
|---|---|
| Calendar Creation | 3 business days |
| Distribution List Creation | 3 business days |
| Email Creation | 3 business days |
| Room or Equipment Account Creation | 3 business days |
| Shared Mailbox Creation | 3 business days |
The complete Service Level Expectation (SLE) document for the Email & Calendaring service can be found here: Email & Calendaring SLE (PDF).
How To Pages
- Email and Calendars
- Email Client Setup
- How To Home
- Microsoft Office
- Office for Home
- Request a Safe Links and Safe Attachments exception
If you are part of WashU Medicine, see additional guidance for using PHI with Outlook.
Microsoft Support
Includes an extensive training video and documentation library. Visit Microsoft Support.