Please see the below frequently asked questions regarding various service degradations impacting Microsoft products.

Note: Do not use a personal email address for university business.

If you are trying to:
Impacts
Alternatives / Recommendations

Send or receive email 

Items are not being delivered or received. 

Emails are not lost. Messages are expected to remain queued and will be delivered once service is restored. 

Receive email notifications about assignments, grades, and other activity in Canvas.

Email notifications will not be received. 

Access Canvas to check for assignments, grades, announcements, and other activity. 

Submit or check the status of an IT service ticket 

Emailed requests, including messages sent to ithelp@wustl.edu, will not create a ticket.

Confirmations and ticket updates will not be received. 

Call 314-933-3333 or use ServiceNow to create or review tickets.

Please include an alternative contact method on your ticket, such as a cellphone number. 

Message someone in Teams

Messages may not be sent or received.

Use an alternate university-supported platform, such as Zoom or Canvas.

Schedule or hold a meeting in Teams 

Meeting functionality may be degraded or unavailable.

Hold the meeting in Zoom.

Open a website link posted in Teams 

Links may not open.

Copy the link and paste it into your browser’s address bar.

Alternatively, ask the sender to share the link through Zoom, Canvas, or another university-supported platform.

Make a call in Teams 

Calls may have degraded quality or may not connect.

End the call and try again, or use an alternative calling method.

Access a Zoom meeting through an Outlook or Teams calendar 

Your calendar may not load.

Access Zoom directly. Select the Meetings icon to view and join scheduled Zoom meetings.